Last updated 20 October 2026. Mobile Smart Repairs Wigan is a trading name of Dean Seville ("we", "us", "our"). This policy explains what personal data we collect when you visit this website, request a quote, upload photos, book a repair or get in touch with us, and how we use it.

Data controller and contact

We are the controller of the customer data we use to provide our repair service. For any question about your data, call 07999 909 404 or send a message using our quote form marked as a privacy request.

Information we collect

Contact details: your name, telephone number, email and postcode, plus the repair address.
The make, model and registration of your vehicle, and photographs of the damage.
Our records of quotes, bookings, messages, invoices and warranty claims involving you.
Technical information collected by our website and form providers, such as your IP address, device and browser, referring page and how you use the site.

Please try to keep people, house numbers and other personal details out of the photos you send us.

Why we use it and our lawful basis

Answering your enquiry and preparing a quote, at your request before a contract is made.
Arranging and carrying out your repair, to perform our contract with you.
Taking payment and keeping financial records, to perform our contract and meet our legal obligations.
Handling complaints and warranty claims, under our contract and our legitimate interests.
Protecting our website and business against misuse, under our legitimate interests.

Optional analytics or marketing tools are only used where the rules on consent allow. You can withdraw consent or ask us to stop marketing to you at any time.

Sharing your information

We share data only where necessary with: our technicians; the providers that host our website, forms and customer records; telephone, email and messaging providers; payment providers; our accountant and other professional advisers; and authorities where required by law. Our quote form is run by LeadConnector (HighLevel). If you choose PayPal or Klarna, they process the payment or credit decision under their own terms and privacy notices. We do not normally store full card details, and we never sell personal data.

International transfers and security

Some of the providers behind our website, forms, communications or analytics may process data outside the UK. Where that is a restricted transfer, we rely on a UK adequacy decision or an approved safeguard. We use appropriate technical and organisational measures to protect your data, although no internet transmission can be guaranteed completely secure.

Retention

Enquiries and photos that do not lead to a booking: up to 24 months after our last contact, unless needed for a dispute.
Repair, invoice and payment records: usually up to six years after the end of the relevant financial year.
Warranty and complaint records: while the warranty or complaint remains relevant, and for a reasonable period after that.

We review the data we hold periodically and delete anything we no longer need, unless we must keep it by law or because of a potential claim.

Cookies

Our website and quote form may set cookies that are essential for them to function. If analytics, advertising or other embedded services are enabled, these may set additional cookies. You can block cookies in your browser, though some parts of the site may stop working properly. We will check which non-essential cookies the site uses and ask for your consent where required before they are set.

Your rights

Depending on the circumstances, you have the right to access your data, have it corrected or erased, restrict our use of it, receive it in a portable format, object to certain uses and withdraw consent where we rely on it. Some of these rights are subject to legal conditions. To exercise them, contact us using the details above. If you are unhappy with how your data has been handled, you have the right to complain to the Information Commissioner's Office.

Updates

We will revise this policy when our services, suppliers or legal requirements change. The date at the top of the page shows the latest version.

Privacy Policy